Policies & Documents

Policy.
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by Surfing NSW.
Privacy Policy
Surfing NSW is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, orders, and to provide you with further information about surfing, Surfing NSW and its affiliates. Surfing NSW may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Australia only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Security Policy
When purchasing from Surfing NSW your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
If you have any questions regarding our privacy policy, please contact customer support on info@surfingnsw.com.au
Pricing Policy
Surfing NSW pricing of entry fees, memberships and course registrations is carefully monitored by our staff to provide our members and participants with the cheapest possible participation cost. All prices listed are in Australian Dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000. All transactions are processed in AUD.
Refund Policy
As a general rule, entry fees into competitions and courses are NOT refundable. In some extenuating circumstances (such as injury) Surfing NSW will provide a refund if notified 7 days prior to the event. Refunds will occur a $10 admin fee.
 
Disclaimer
Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control.
No export restrictions are applicable to Surfing NSW’s online payment site as no goods are supplied or delivered.
If you have any further questions about privacy, security or pricing, please contact us by sending an email to info@surfingnsw.com.au
Surfing New South Wales Disclaimer
THIS IS AN IMPORTANT DOCUMENT AFFECTING YOUR RIGHTS YOU SHOULD READ IT VERY CAREFULLY AND AGREE ON IT ONLY AFTER YOU ARE SATISFIED THAT YOU UNDERSTAND AND ACCEPT ALL TERMS AND CONDITIONS.
I hereby apply for entry to the event(s) as listed in the application process on the Surfing New South Wales online website. In so applying and in consideration of my application for entry to the Event being accepted I acknowledge and agree that:
1. Surfing New South Wales will wherever possible try to avoid taking payments for events that are already full, however please be aware that making payment for an event or course does not guarantee that you are in. Especially for popular junior events please do not make travel arrangements until confirming placement with Surfing New South Wales
2. “Event Organiser” for the purposes of this application and declaration means and includes Surfing New South Wales, ASP Australasia & Surfing Australia Inc, and includes where the context so permits, its members, and their respective directors, officers, officials, members, servants or agents; “Claim” means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising including but not only limited to negligence but does not include a claim against the Event Organiser under any right expressly conferred under the Event Rules.
3. If my application is accepted I will be permitted to participate in the Event subject to my complying with the rules and regulations for the Event (“Event Rules”), this declaration, and any reasonable direction issued by the Event Organiser or their representatives. I have read, understood and agree to the Event Rules.
4. This document cannot be amended. If I do amend it my application will be null and void and cannot be accepted.
5. Insurance is in place that provides limited cover to me whilst I am participating in the Event. I understand that this insurance may not cover me for all injury, loss or damage sustained by me and I can, in my own interests, seek and obtain personal insurances over and above the cover provided.
6. This declaration comprises a contract between the Event Organiser and me. It is necessary and reasonable for promoting and conducting the Event.
7. I agree that the provisions of Section 74 of the Trade Practices Act 1974 (C’th) and any similar state legislative provisions (which provide for an implied warranty that services be rendered with due care and skill and that any material supplied in connection with those services will be reasonably fit for purpose) are excluded and do not apply to this contract in so far as they relate to liability for death or personal injury from the Activity.
8. I agree to release and hold harmless the Business, its servants, employees and agents from and against any liability arising out of any injury, loss, damage or death caused to the minor or his/her property or any other person arising from or in connection with the Minor’s participation in the Activity whether such injury, loss, damage or death was caused directly or indirectly by negligence, breach of contract or any way whatsoever other than where the injury, loss, damage or death was caused solely by the negligence of the Business, its servants, employees or agents.
9. I agree to indemnify and hold harmless the Business, its servants, employees and agents from all claims, damages, losses, injuries and expenses arising out of or resulting from the Minor’s participation in the Activity. This indemnification extends to all claims made by the Minor and/or any other person against the Business, its servants, employees and agents in respect of any injury, loss, damage or death arising out of or in connection with the Minor’s participation in the Activity, other than where the injury, loss, damage or death was caused solely by the negligence of the Business, its servants, employees or agents.
10. Warning: Participation in the Event can be inherently dangerous. I acknowledge that I am exposed to certain risks during the Event including but not limited to physical hazards, unpredictable and dangerous surf and weather conditions, equipment contact and use and actions by other competitors. I acknowledge that accidents can and often do happen which may result in me being injured or even killed, or my property being damaged. I have voluntarily read and understood this warning and accept and assume the inherent risks in the Event.
11. Exclusion of Liability: I acknowledge that where I am a consumer of recreational services, as defined by any relevant law, certain terms and rights usually implied into a contract for the supply of goods or services may be excluded. I acknowledge that these implied terms and rights and any liability of the Event Organiser flowing from them, are expressly excluded to the extent possible by law, by this declaration. To the extent of any liability arising, the liability of the Event Organiser will, at the discretion of the relevant organisation, be limited to the resupply of the services or payment of the cost of having the services supplied again.
12. Release and Indemnity: In consideration of the Event Organiser accepting my application for entry to the Event I: (a) release and will release the Event Organiser from all Claims that I may have or may have had but for this release arising from or in connection with my participation in the Event; and (b) indemnify and will keep indemnified the Event Organiser to the extent permitted by law in respect of any Claim by any person arising as a result of or in connection with my participation in the Event.
13. Fitness to Participate: I declare that I am medically and physically fit and able to participate in the Event. I will immediately notify the Event Organiser in writing of any change to my medical condition, fitness or ability to participate. I understand and accept that the Event Organisers will continue to rely upon this declaration as evidence of my fitness and ability to participate.
14. Rescue, First Aid & Medical Treatment: I consent to receiving any rescue assistance, first aid or medical treatment that the Event Organiser or authorised representatives consider necessary or desirable during the Event. I will accept the assistance, first aid or medical treatment from the Event Organiser or authorised representatives. I agree to reimburse the Event Organiser for any costs or expenses incurred in providing me with medical treatment.
15. Right to use image: I acknowledge and consent to photographs and electronic images being taken of me during my participation in the Event. I acknowledge that such photographs and images are owned by Surfing New South Wales and that it may use the photographs for promotional or other purposes without my further consent being obtained. Further, I consent to the Event Organisers using my name, image, likeness and also my performance in the Event, at any time by any form of media, to promote the Event.
16. Prevailing conditions: I acknowledge and agree that: 
      (a) the Event can and will be effected by the weather conditions; and
      (b) the Event Organiser cannot control the weather and that the weather conditions may change without warning;
      (c) there is an element of the “luck of the prevailing conditions” in undertaking the Event; and
      (d) If the Event is cancelled due to weather or other ‘Act of God’ conditions or other factors beyond the control of the Event Organiser, my entry fee shall be non-refundable.
17. I have provided the information required. I warrant that all information provided is true and correct. I have read, understood, acknowledge and agree to the above declaration including the warning, exclusion of liability, release and indemnity. I acknowledge that if my application to enter the Event is successful I will be entitled to participate in the Event.
 
Surfing Australia’s Codes of Conduct
These codes are taken from Surfing Australia’s Member Protection Policy. If you are individual associated with the sport of surfing in Australia, it is expected that you will support these codes so the sport of surfing can be enjoyed by all.
 
General Code of Behaviour 
As a member of Surfing Australia, a Member Association and an Affiliated Club, a Licensed Surf School or a person required to comply with the Policy, (Surfing Australia’s Member Protection Policy) you must meet the following requirements in regard to your conduct during any activity held or sanctioned by Surfing Australia, a member association, an affiliated club or Licensed Surf School and in any role you hold within Surfing Australia, a member association, an affiliated club or Licensed Surf School: 
  1. Respect the rights, dignity and worth of others.
  2. Be fair, considerate and honest in all dealing with others. 
  3. Be professional in, and accept responsibility for, your actions. 
  4. Make a commitment to providing quality service. 
  5. Be aware of, and maintain an uncompromising adhesion to, Surfing Australia’s standards, rules, regulations and policies.
  6. Operate within the rules of the sport including national and international guidelines which govern Surfing Australia, the member associations, the affiliated clubs or Licensed Surf School. 
  7. Do not use your involvement with Surfing Australia, a member association or an affiliated club or Licensed Surf School to promote your own beliefs, behaviours or practices where these are inconsistent with those of Surfing Australia, a member association or an affiliated club or Licensed Surf School. 
  8. Demonstrate a high degree of individual responsibility especially when dealing with persons under 18 years of age, as your words and actions are an example. 
  9. Avoid unaccompanied and unobserved activities with persons under 18 years of age, wherever possible. 
  10. Refrain from any form of harassment of others. 
  11. Refrain from any behaviour that may bring Surfing Australia, a member association, an affiliated club or Licensed Surf School into disrepute. 
  12. Provide a safe environment for the conduct of the activity.
  13. Show concern and caution towards others who may be sick or injured. 
  14. Be a positive role model. 
  15. Understand the repercussions if you breach, or are aware of any breaches of,this code of behaviour. 
 
Administrator Code of Behaviour 
In addition to Surfing Australia’s General Code of Behaviour, you must meet the following requirements in regard to your conduct during any activity held by or under the auspices of Surfing Australia, a member association, an affiliated club or Licensed Surf School and in your role as an administrator of Surfing Australia, a member association, an affiliated club or Licensed Surf School: 
  1. Resolve conflicts fairly and promptly through established procedures. 
  2. Maintain strict impartiality.
  3. Be aware of your legal responsibilities
Coach Code of Behaviour 
In addition to Surf Australia’s General Code of Behaviour, you must meet the following requirements in regard to your conduct during any activity held or sanctioned by Surfing Australia, a member association, an affiliated club or Licensed Surf School and in your role as a coach appointed by Surfing Australia, a member association, an affiliated club or Licensed Surf School:
  1. Do not tolerate acts of aggression.
  2. Provide feedback to players and other participants in a manner sensitive to their needs. Avoid overly negative feedback. 
  3. Recognise players’ rights to consult with other coaches and advisers. Cooperate fully with other specialists (for example, sports scientists, doctors and physiotherapists). 
  4. Treat all players fairly within the context of their sporting activities, regardless of gender, race, place of origin, athletic potential, colour, sexual orientation, religion, political beliefs, socio-economic status and other conditions. 
  5. Encourage and facilitate players’ independence and responsibility for their own behaviour, performance, decisions and actions. 
  6. Involve the players in decisions that affect them.
  7. Encourage players to respect one another and to expect respect for their worth as individuals regardless of their level of play. 
  8. Ensure that the tasks and/or training set are suitable for age, experience, ability, and physical and psychological conditions of the players. 
  9. Ensure any physical contact with players is appropriate to the situation and necessary for the player’s skill development. 
  10. Be acutely aware of the power that you as a coach develop with your players in the coaching relationship and avoid any sexual intimacy with players that could develop as a result. 
  11. Avoid situations with your players that could be construed as compromising. 
  12. Actively discourage the use of performance enhancing drugs, and the use of alcohol, tobacco and illegal substances. 
  13. Do not exploit any coaching relationship to further personal, political or business interests at the expense of the best interest of your players.
  14. Accept and respect the role of officials in ensuring that competitions are conducted fairly and according to established rules. 
  15. Know and abide by rules, regulations and standards, and encourage players to do likewise. Accept both the letter and the spirit of the rules. 
  16. Be honest and ensure that qualifications are not misrepresented. 
 
Official Code of Behaviour 
In addition to Surfing Australia’s General Code of Behaviour, you must meet the following requirements in regard to your conduct during any activity held or sanctioned by Surfing Australia, a member association, an affiliated club or Licensed Surf School and in your role as an official appointed by Surfing Australia, a member association, an affiliated club or Licensed Surf School: 
  1. Place the safety and welfare of the players/participants above all else. 
  2. Accept responsibility for all actions taken. 
  3. Be impartial. 
  4. Avoid any situation which may lead to a conflict of interest. 
  5. Be courteous, respectful and open to discussion and interaction. 
  6. Value the individual in sport. 
Player Code of Behaviour 
In addition to Surfing Australia’s’ General Code of Behaviour, you must meet the following requirements in regard to your conduct during any activity held or sanctioned by Surfing Australia, a member association, an affiliated club or Licensed Surf School and in your role as a player/participant in any activity held by or under the auspices of Surfing Australia, a member association, an affiliated club or Licensed Surf School: 
  1. Respect the rights, dignity and worth of fellow players, coaches, officials and spectators.
  2. Do not tolerate acts of aggression. 
  3. Respect the talent, potential and development of fellow players and competitors. 
  4. Care for and respect the equipment provided to you as part of your program. 
  5. Be frank and honest with your coach concerning illness and injury and your ability to train fully within the program requirements. 
  6. At all times avoid intimate relationships with your coach. 
  7. Conduct yourself in a professional manner relating to language, temper and punctuality. 
  8. Maintain high personal behaviour standards at all times. 
  9. Abide by the rules and respect the decision of the official, making all appeals through the formal process and respecting the final decision. 
  10. Be honest in your attitude and preparation to training. Work equally hard for yourself and your team. 
  11. Cooperate with coaches and staff in development of programs to adequately prepare you for competition at the highest level. 
Parent/Guardian Code of Behaviour 
 As a parent/guardian of a player/participant in any activity held by or under the auspices of Surfing Australia a member association, an affiliated club or Licensed Surf School, you must meet the following requirements in regard to your conduct during any such activity or event: 
  1. Respect the rights, dignity and worth of others. 
  2. Remember that your child participates in sport for their own enjoyment, not yours. 3. Focus on your child’s efforts and performance rather than winning or losing.
  3. Never ridicule or yell at your child and other children for making a mistake or losing a competition. 
  4. Show appreciation for good performance and skilful plays by all players (including opposing players).
  5. Demonstrate a high degree of individual responsibility especially when dealing with or in the vicinity of persons under 18 years of age, as your words and actions are an example. 
  6. Respect officials’ decisions and teach children to do likewise.
  7. Do not physically or verbally abuse or harass anyone associated with the sport (player, coach, umpire and so on)
  8. Respect the rights, dignity and worth of every young person regardless of their gender, ability, cultural background or religion.
  9. Be a positive role model. 
  10. Understand the repercussions if you breach, or are aware of any breaches of, this code of behaviour.
 
Spectator Code of Behaviour 
As a spectator in any activity held by or under the auspices of Surfing Australia, a member association, an affiliated club or Licensed Surf School, you must meet the following requirements in regard to your conduct during any such activity or event:
  1. Respect the decisions of officials and teach young people to do the same. 
  2. Never ridicule or scold a young player for making a mistake. Positive comments are motivational. 
  3. Condemn the use of violence in any form, whether it is by other spectators, coaches, officials or players. 
  4. Show respect for your team’s opponents. Without them there would be no game.
  5. Do not use violence, harassment or abuse in any form (that is, do not use foul language, sledge or harass players, coaches, officials or other spectators). 6. Respect the rights, dignity and worth of every person regardless of their gender, ability, cultural background or religion 

POLICY DOCUMENTS

Surfing Australia Member Protection Policy including; Code of Conduct & Grievance Procedures

Example Personal Accident Insurance Policy – Detailed General Coverage

Example Boardriders Club Insurance Policy – Detailed General Coverage

Shark Risk Management Policy

2020 ATC Sports Personal Accident Insurance

Personal Accident Claim Form

2020 Discounted Personal Accident Insurance